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Not at any time was I told a newly issued ID would not be excepted. first of all that's not what I was told by the person that I talked previously. Capital one phone number to activate a card license#I'm on the phone for about an hour through this whole process the supervisor gets on the phone and she tells me that they cannot verify my driver's license because it is newly issued. he kept repeating himself and had no answers to my questions when I was trying to ask him things like why was I told to submit additional documentation. Capital one phone number to activate a card verification#he cannot tell me why those are not enough verification or give me any information at all. I tell him that the whole reason I had to send in my identification in the first place is because that process was not working but they had the two forms of identification and they also have my phone bill to see that I was the owner. when he gets back on the line he tells me that they have stopped the verification process and my account is still restricted because I cannot verify that I am the owner of my phone number. I spoke to someone that was actually trying to help me and he contacted someone in the verification department to see if there was anything else we could do to speed up the process. I waited until Thursday, which was yesterday to call back and see if there was any progress or if they needed anything else. when I call this past Monday on December 16th I was told that my driver's license had been verified they were still waiting for my social security card and my telephone bill to be verified. One guy was telling me how beautiful I was in my ID pic which I thought was very unprofessional. I'm told something different every time I call. I'm checking on it daily because the only reason I applied for this card was to help with Christmas and I don't understand why the verification process is taking so long since it's already been documented that I sent everything that was requested. again I am told because it's email even though they can see everything and the pictures are good that I have to wait 7 to 10 business days for all my documents to be verified. I guess I had forgotten to sign my social security card so I had to sign my social security card and resubmit that through the email. I wait a day to call and make sure they received my documents and everything was okay. So I submit all the documents on December 10th or December 11th. I sent them my phone bill which he said was fine because it was a reoccurring bill. he said I would have to send it through email and on top of my driver's license front and back, because it was a newly issued license I would have to send in my social security card along with proof of address like a utility bill. this person couldn't send the text either and also received the error message. I actually waited till the next day and talked to a different person. so he told me I could either send it through the email and wait 7 to 10 business days for my identity to be verified and my card to be activated or I can call back in a couple hours and see if the text message would work. it would not work even though I had previously had a customer service rep send me the text before I had my license. when I received my license I immediately called to try and get my card activated and send a picture of the license through a text message, however, when the person from the fraud department tried to text me, he received an error message. so I had to wait about 10 days to receive my actual license in the mail. Capital one does not accept the print out even though if a police officer was to pull me over, they accept it as proof of identity. The state of Ohio only gives you a printout at the time you get your driver's license and they mail the real license to you. I had lost my driver's license so I went to get a new license at the BMV. so capital one requested for me to text a pic of the back of my license. Initially when I tried to get it activated, my cell number was not listing me as the owner even though it's a contract account. unfortunately since I received the card, I have not been able to get it activated because my identity is unable to be verified. I was approved around November 23rd or 24th which is very exciting because I'm trying to build my credit and also it would help tremendously with Christmas. I was recently approved for a Capital one Platinum with a $500 limit. ![]()
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